IT Services Plans and Recommendations for Managing Spam Email
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IT Services Plans and Recommendations for Managing Spam Email
Solution:

IT Services has implemented a number of measures to reduce or assist with managing spam while making sure not to impede the flow of legitimate email. This solution describes several ways to reduce unwanted email (spam).



Details:

Defining and Preventing/Minimizing Spam Email

The definition of spam email is difficult for the Internet community and organizations to nail down. Most people would probably agree that a message asking you to help the wife of an unknown king or advertising how to enhance unnamed body parts is spam. Some people might think that an advertisement from legitimate businesses (sometimes called unsolicited commercial bulk email or UCE) is spam. You might even think email from a LISTSERV to which you subscribed (and then forgot about) is spam. Without an agreed-upon definition, filtering or blocking becomes difficult.

Although anti-spam software and services are available, no one solution is perfect -- some spam emails will get through and likewise some valid messages will be flagged as spam.

What is IT Services doing about spam?

IT Services has implemented a number of measures to reduce or assist with managing spam while making sure not to impede the flow of legitimate email:

  • Spam Firewall Service: As part of Miami University's transition to Google, spam filtering of incoming email is provided via Google and access to the Spam Firewall console has been disabled. If you have questions, please contact the Support Desk at ITHelp@MiamiOH.edu or 529-7900.
  • Google mail spam filters: Google offers powerful spam filtering. Users can also set up filters to control mailing lists or other high-volume senders. Finally, Google allows users to report spam or whitelist messages that are mistakenly handled as spam. For more information, see Understanding Google Spam Filters.

What can you do to further defend against spam?

As an email user, there a few simple steps that you can take to help cut down on the amount of spam you receive.

  1. Don't give your email address to anyone except the people you expect to communicate with on a regular basis.

  2. Set up a free web mail account, such as Hotmail or Yahoo, to use when filling out web forms. If this account starts getting spammed, you can close it.

  3. When filling out a form on the web, don't give your email address unless it is absolutely necessary. If you do provide an address, use the web account mentioned in step 2.

  4. If it is necessary to provide an email address (e.g. for order confirmations), read the site's privacy policy. If there is no privacy policy, use the account mentioned in step 2. Also, look for opt-out choices, which are usually check boxes toward the bottom of a form, allowing you to choose not to receive further messages from the vendor.

  5. Never reply to spam or click any link in a message you feel is spam. A reply from you is only confirmation that the address is valid and may set your account up for even more spam, as any contact with spammers indicates to them that this email account is actively read. Spammers aggressively sell lists to other spammers. For additional recommendations, visit IT Services' Gone Phishing - Don't Get Caught page.

  6. Don't place your email address on web pages, guest books, newsgroups or chat rooms. Spammers have tools that enable them to obtain addresses from such places.

Related Items:



Symptoms:

Keywords: 49716 spam email barracuda junk mail

Applies To: Email Policy | Spam


Solution ID: 040972654049716@kpol17 Last Modified Date: 01/24/2014 07:44:31 AM


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