MU-WIRELESS - FAQs
Miami University IT Help logo  

Continue searching IT Help
MU-WIRELESS - FAQs
Solution:

This solution covers the most frequently asked questions about Miami's secure wireless network, MU-WIRELESS.



Details:

Frequently Asked Questions on MU-WIRELESS Access

What is MU-WIRELESS? Does the wireless network replace the wired network?
Where is it available? Why am I never able to download at my card's full speed?
Do I need to do anything on my computer before connecting to wireless?  What services can I access via MU-WIRELESS?
My computer found the wireless network; how do I get connected? Why can't I connect to MU-WIRELESS without configuring my computer?
What type of wireless card will I need to get connected?  Will my files and computer be secure on the wireless network?
I can't get connected! Why would I use VPN when connected to the wireless network?
I am getting bad connection quality.  Why is there a ban on personal wireless access devices and 2.4 GHz phones?

Question: What is MU-WIRELESS?

Answer: MU-WIRELESS is the wireless computing network. Students, faculty, and staff may access MU-WIRELESS using a personal computer or laptop with a wireless connection around campus including many outdoor common areas.

Top

Question: Where is it available?

Answer: MU-WIRELESS is available in all buildings on every campus. There are also green spaces (outdoor locations) that have been made available as well. Check out the Maps of Outside Areas (PDF).

Top

Question: Do I need to do anything on my computer before connecting to wireless?

Answer: The operating system or wireless adapter should have the appropriate software integrated for connecting to MU-WIRELESS. If you need drivers, you will need to contact the vendor of your wireless adapter or visit their website to download the driver. The following IT Help solutions provide more information on setting up your computer for wireless services:

Connecting to MU-WIRELESS using 802.1x - Windows 8.x or 7 (Solution ID: 041334709345085)

Connecting to MU-WIRELESS using 802.1x - Mac OS X 10.9.x, 10.8.x, 10.7.x, and 10.6.x (Solution ID: 040811514221348)

Top

Question: My computer found the wireless network; how do I get connected?

Answer: In order to connect, your computer will need to have a wireless adapter installed that is Wi-Fi compatible (802.11b or 802.11b/g). You will have to be in a location that has MU-WIRELESS service. To access MU-WIRELESS, the fully encrypted, preferred network, use the IT Help article for Windows 8.x/7 (Solution ID: 041334709345085), or Mac OS X (Solution ID: 040811514221348)

Top

Question: What type of wireless card will I need to get connected?

Answer: IT Services recommends using a wireless adapter that is capable of connecting to the secure MU-WIRELESS service. It is strongly suggested that you purchase a card that supports Wi-Fi Protected Access (WPA) as MU-WIRELESS uses this technology for encryption. Please note that other wireless cards will have differing levels of success in connecting and staying connected to the wireless network. A wired connection is preferred over a wireless connection. Read more about wireless card recommendations (Solution ID: 040972654065115).

Top

Question: I can't get connected! What do I do?

Answer: Make sure that you are within range. Verify that your wireless networking is working properly, and that the adapters have been installed correctly.

Some laptops feature a switch that enables or disables the wireless adapter. Ensure that this switch is turned on.

  • Try to Repair your connection through Windows wireless network settings. Right-click on the wireless icon in your System Tray (bottom-right of desktop) and a Repair option should be available.
  • Try using the computer in a different location with wireless availability; if the problem persists or if you notice a dead spot in the wireless network, please contact the Support Desk at (513) 529-7900 or at ithelp@miamioh.edu.

Top

Question: I am getting bad connection quality. What can I do?

Answer: Try moving to a different location. Simply turning the computer may also improve your connection quality. You may even want to try disabling your wireless adapter and then re-enabling it again. If the problem persists, or if you notice a dead spot in the wireless network, please contact the Support Desk at (513) 529-7900 or at ithelp@miamioh.edu. See the IT Help article Identifying and fixing wireless networking problems (Solution ID: 040972654008653) for more information on troubleshooting wireless problems

Top

Question: Does the wireless network replace the wired network?

Answer: Absolutely not. The wired network is more secure, and reliability is much better because there is always a direct connection. The wired network also offers higher speed. The wireless connection offers you mobility. Wireless connections may encounter interference reaching the Wireless Access Point; the signal goes through walls and furniture, and it has to compete with other wireless clients in your area. For the safest and fastest connection, connect via the wired network any time it is available.

Top

Question: Why am I never able to download at my card's full speed?

Answer: Wireless networking uses a Shared Technology which basically means that, while your card's best speed is what is listed on the box, it is not likely that you will be able to do that with other users sharing service with you. Much like a car has a top-speed that you (hopefully) do not use, driving with others on the road requires that you share responsibility. Interference - like potholes in the road - also prevents you from going as fast as possible. If wireless bandwidth speeds don't meet your needs for a specific download, plug your computer into the wired network. The wired network is much faster!

Top

Question: What services can I access via MU-WIRELESS?

Answer: There are two different levels of wireless service: MU-WIRELESS and MU-GUEST. To read more about the services available through each, read the MU-WIRELESS - Service Levels (Solution ID: 040972654093765) article in IT Help.

Top

Question: Why can't I connect to MU-WIRELESS without configuring my computer?

Answer: MU-WIRELESS uses a more secure, encrypted technology called 802.1x. Since MU-WIRELESS service has specific requirements, it only shows up once a computer is configured properly and is capable of connecting to the service. Once you configure it properly, it will show up in your available networks. Read more information about 802.1x technology.

Top

Question: Will my files and computer be secure on the wireless network?

Answer: No network is truly secure, but IT Services has taken precautions to provide a more secure networking environment for their students, staff and faculty. As more security enhancements are deployed into this service, more functionality will follow. Through MU-WIRELESS, technology is in place (Solution ID: 040972654090630) to encrypt your computer's traffic. You should always be careful when sending private information over the Internet and even more cautious with wireless.

Top

Question: Why would I use VPN when connected to the wireless network?

Answer: The VPN client allows you to connect more securely. Because it is more secure, we allow more services to be used through VPN. For instruction on using VPN, refer to IT Help information about VPN.

Top

Question: Why is there a ban on personal wireless access devices and 2.4 GHz phones?

Answer: These devices are disruptive to the MU-WIRELESS service and can cause problems for other users when used. MU-WIRELESS operates on the 2.4GHz frequency. Note that only devices which operate on the 2.4Ghz spectrum are banned; 900MHz and 5.8GHz phones are still okay to bring on-campus. Personal WAPs are banned due to both the security risk and the interference they pose to MU-WIRELESS.

Top

Related Items:



Symptoms:

Keywords: 1873 wireless, connect, wireless FAQ, wireless security, mu wireless security, 802.1x, VPN, 802.11, 802.11b, 802.11g, Wifi, Wi-Fi, muwireless

Applies To: MU-WIRELESS


Solution ID: 040972654001873@kpol17 Last Modified Date: 12/13/2013 11:23:56 AM

Continue searching IT Help
 
RightAnswers Inc.
RightAnswers Self-Service - Version 4.5
© RightAnswers Inc. 1999-2008