|MU-WIRELESS - FAQs|
This solution covers the most frequently asked questions about Miami's secure wireless network, MU-WIRELESS.
Frequently Asked Questions on MU-WIRELESS Access
Answer: MU-WIRELESS is the wireless computing network. Students, faculty, and staff may access MU-WIRELESS using a personal computer or laptop with a wireless connection around campus including many outdoor common areas.
Answer: MU-WIRELESS is available in all buildings on every campus. There are also green spaces (outdoor locations) that have been made available as well. Check out the Maps of Outside Areas (PDF).
Answer: The operating system or wireless adapter should have the appropriate software integrated for connecting to MU-WIRELESS. If you need drivers, you will need to contact the vendor of your wireless adapter or visit their website to download the driver. The following IT Help solutions provide more information on setting up your computer for wireless services:
Connecting to MU-WIRELESS using 802.1x - Windows 8.x or 7 (Solution ID: 041334709345085)
Connecting to MU-WIRELESS using 802.1x - Mac OS X 10.9.x, 10.8.x, 10.7.x, and 10.6.x (Solution ID: 040811514221348)
Answer: In order to connect, your computer will need to have a wireless adapter installed that is Wi-Fi compatible (802.11b or 802.11b/g). You will have to be in a location that has MU-WIRELESS service. To access MU-WIRELESS, the fully encrypted, preferred network, use the IT Help article for Windows 8.x/7 (Solution ID: 041334709345085), or Mac OS X (Solution ID: 040811514221348)
Answer: IT Services recommends using a wireless adapter that is capable of connecting to the secure MU-WIRELESS service. It is strongly suggested that you purchase a card that supports Wi-Fi Protected Access (WPA) as MU-WIRELESS uses this technology for encryption. Please note that other wireless cards will have differing levels of success in connecting and staying connected to the wireless network. A wired connection is preferred over a wireless connection. Read more about wireless card recommendations (Solution ID: 040972654065115).
Answer: Make sure that you are within range. Verify that your wireless networking is working properly, and that the adapters have been installed correctly.
Some laptops feature a switch that enables or disables the wireless adapter. Ensure that this switch is turned on.
Answer: Try moving to a different location. Simply turning the computer may also improve your connection quality. You may even want to try disabling your wireless adapter and then re-enabling it again. If the problem persists, or if you notice a dead spot in the wireless network, please contact the Support Desk at (513) 529-7900 or at firstname.lastname@example.org. See the IT Help article Identifying and fixing wireless networking problems (Solution ID: 040972654008653) for more information on troubleshooting wireless problems
Answer: Absolutely not. The wired network is more secure, and reliability is much better because there is always a direct connection. The wired network also offers higher speed. The wireless connection offers you mobility. Wireless connections may encounter interference reaching the Wireless Access Point; the signal goes through walls and furniture, and it has to compete with other wireless clients in your area. For the safest and fastest connection, connect via the wired network any time it is available.
Answer: Wireless networking uses a Shared Technology which basically means that, while your card's best speed is what is listed on the box, it is not likely that you will be able to do that with other users sharing service with you. Much like a car has a top-speed that you (hopefully) do not use, driving with others on the road requires that you share responsibility. Interference - like potholes in the road - also prevents you from going as fast as possible. If wireless bandwidth speeds don't meet your needs for a specific download, plug your computer into the wired network. The wired network is much faster!
Answer: There are two different levels of wireless service: MU-WIRELESS and MU-GUEST. To read more about the services available through each, read the MU-WIRELESS - Service Levels (Solution ID: 040972654093765) article in IT Help.
Answer: MU-WIRELESS uses a more secure, encrypted technology called 802.1x. Since MU-WIRELESS service has specific requirements, it only shows up once a computer is configured properly and is capable of connecting to the service. Once you configure it properly, it will show up in your available networks. Read more information about 802.1x technology.
Answer: No network is truly secure, but IT Services has taken precautions to provide a more secure networking environment for their students, staff and faculty. As more security enhancements are deployed into this service, more functionality will follow. Through MU-WIRELESS, technology is in place (Solution ID: 040972654090630) to encrypt your computer's traffic. You should always be careful when sending private information over the Internet and even more cautious with wireless.
Answer: The VPN client allows you to connect more securely. Because it is more secure, we allow more services to be used through VPN. For instruction on using VPN, refer to IT Help information about VPN.
Answer: These devices are disruptive to the MU-WIRELESS service and can cause problems for other users when used. MU-WIRELESS operates on the 2.4GHz frequency. Note that only devices which operate on the 2.4Ghz spectrum are banned; 900MHz and 5.8GHz phones are still okay to bring on-campus. Personal WAPs are banned due to both the security risk and the interference they pose to MU-WIRELESS.
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|Solution ID: 040972654001873@kpol17||
Last Modified Date: 12/13/2013 11:23:56 AM